For what to do if you suspect your item to be 'Lost In Post' please click here

To return goods via your 'Right To Cancel' or within 30 days please refer to the Returns section of this page.

ACTIONS REQUIRED TO CANCEL YOUR ORDER

In Shopping Basket
Click the 'Remove' button provided next to the item you wish to cancel in the 'YOUR SHOPPING BASKET' section, which is located by clicking the CHECK OUT BUTTON 'at the bottom of the frame on the left of the screen.

Lost In Post
You will need to contact the customer services team to discuss further.

Damaged In Transit
You will need to contact the customer services team to discuss further.

ACTION REQUIRED TO MAKE A RETURN

Goods Shipped / Completed
IS IT WITHIN 7 DAYS OF RECEIVING YOUR GOODS ?

YOUR RIGHT TO CANCEL

If you wish to exercise your 'Right To Cancel' please inform our Sales team in writing of your intention to make a return within 7 days of receipt of the goods (email is acceptable, please include 'Right To Cancel' in the subject line). Then use the following procedure:

You should arrange for the goods to be returned to us by Royal Mail's Special Delivery in their original condition and unopened packaging.

We will refund all monies paid by you for the goods (including delivery costs), except for the return postal charges, within 30 days of your cancellation.

For faulty goods see below.

IS IT AFTER 7 WORKING DAYS FROM RECEIPT OF THE GOODS, BUT WITHIN 30 DAYS ?

To receive a refund you should:

* Arrange for the goods to be safely returned to us.

We will refund all monies paid by you for the goods except for delivery and return postal charges.

FAULTY GOODS

If the goods returned are found by us to be faulty, we will refund all monies paid by you for the goods (including delivery costs) together with any return postal charges you may have incurred (subject to these being reasonable).

IS IT MORE THAN 30 DAYS SINCE YOU RECEIVED YOUR GOODS ?

We will not automatically accept any returns after 30 days.

Please contact our Sales team to discuss further.

PACKAGING

Please package all returned items carefully.

METHOD OF RETURNING GOODS
All returns made using your 'Right To Cancel' (as set out above) should be sent using Royal Mail's Special Delivery.
We will not accept any liability for damage or loss caused by the carrier whilst items are in return transit.
You must not return items using "return to sender" as we are not able to guarantee how long it will take or whether the goods will reach us from the post office using this method.
When returning an item please clarify the reason for return with a note in the parcel and whether a refund or replacement is requested. We cannot exchange items for a different item.
If returning a faulty Item please state the make and model of your product and the fault that has occurred. If we have been made aware by the distributors that a particular item has a fault, we will not send a replacement but instead will offer a refund, subject to the above procedure.

THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER